Unit of competency Outline
Date retreived
22/07/2026 9:41 PM AWST
22/07/2026 9:41 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Use structured problem-solving tools
Use structured problem-solving tools
Unit of competency
National Code
MSMSUP390
MSMSUP390
State Code
AWC19
AWC19
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
04/05/2016
Field of Education
120105 - Learning Skills Programmes
Original Release Date
04/05/2016
Nominal Hours
40
Description
This unit describes the skills and knowledge required to use structured process improvement tools to solve process and other problems. It describes the broad application of in-depth and rigorous structured problem-solving techniques to identify opportunities for improvement. This unit applies to experienced operators, team leaders, supervisors or people in similar roles who are required to identify improvements and/or solve problems beyond those associated directly with the process unit and/or equipment.This unit applies to an individual working alone or as part of a team or group and working in liaison with other shift team members and the control room operator, as appropriate.This unit of competency applies to all work environments.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify the problem
- 1.1 Identify variances from desired operating and/or output parameters and quality
- 1.2 Define the extent, cause and nature of the problem by observation and investigation
- 1.3 State and specify the problem clearly
2. Determine fundamental cause of problem
- 2.1 Select problem-solving tool appropriate to the problem and the context
- 2.2 Identify possible causes based on experience and the use of problem-solving tools and analytical techniques
- 2.3 Develop possible cause statements
- 2.4 Determine fundamental cause
3. Determine corrective action
- 3.1 Determine all possible options for resolution of the problem
- 3.2 Identify strengths and weaknesses of possible options
- 3.3 Determine corrective action to remove the problem and possible future causes
- 3.4 Develop implementation plans identifying measurable objectives, resource needs and timelines in accordance with safety and operating procedures
- 3.5 Develop recommendations for ongoing monitoring and testing
4. Communicate recommendations
- 4.1 Prepare report on recommendations
- 4.2 Present recommendations to appropriate personnel
- 4.3 Follow up recommendations
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W8303 | MSAPMSUP390A | Use structured problem solving tools | Unit of competency |