Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Network strategies may include:
association memberships
conference participation
distributing materials
individual marketing
maintaining regular contact
seminar attendance
Professional networks and associations may include:
advisory committees
colleagues
committees
government agencies
internal/external customers
lobby groups
local inter-agency groups
other organisations
professional/occupational associations
project specific ad hoc consultative/reference groups
specific interest or support groups
suppliers
work team
Organisational/client requirements may be included in:
access and equity principles and practices
defined resource parameters
ethical standards
goals, objectives, plans, systems and processes
legal and organisational policies, guidelines and requirements
marketing plan
occupational health and safety policies, procedures and programs
quality and continuous improvement processes and standards
quality assurance and/or procedures manuals
Negotiation skills may include:
assertiveness
bargaining
collaboration
confidence building
conflict reduction
empathising
offers and counter offers
solution designing
stress management
Feedback may include:
accuracy and sufficiency of information
appropriateness of audience
benefits to organisation
impact of message
liaison with networks
participation of competitors
use of media

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
establishing contacts and participating in networks
identifying opportunities for networking
knowledge of related organisations, agencies and networks
maintaining records of relevant contacts.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
access to examples of networking strategies and documentation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of documentation communicating issues, policies and practices of the relationship to a range of audiences
evaluation of promotional strategies
observation of negotiation of solutions between groups and individuals
observation of promotional presentations.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
interpersonal communication units
other relationship management units.