Pathway Outline

Date retreived
22/07/2026 3:04 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Records and Information Management

Records and Information Management

Pathway
National Code
—
State Code
AD98
DTWD Status
Approved
Associated Qualification
Certificate III in Business
National Code
BSB30120
State Code
BFS5
TGA Status
Current
DTWD Status
Approved
National Endorsed, State Implementation and Classification
Original TGA Release Date
19/10/2020
Field of Education
0809 - Office Studies
Approved Date
27/04/2022
Stream of Study
Initial Vocational (3100 - 3600)
Duration
2 Semesters
Current Release Version
2.00
Current Release Date
25/01/2022
Nominal Hours
445
Description
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Packaging Rules
Total number of units = thirteen (13)
- six (6) core units plus
- seven (7) elective units, of which:
- 2 elective units must be selected from Group A
- 1 elective unit must be selected from Group B
- for specialisation in Records and Information Management, four (4) elective units must be selected from Group G.
1. Core Units
Six (6) core units must be completed.
State Code National Code Title Hours Type
OCF64 BSBCRT311 Apply critical thinking skills in a team environment 45 Unit of competency
OCD85 BSBWHS311 Assist with maintaining workplace safety 40 Unit of competency
OAQ33 BSBXCM301 Engage in workplace communication 35 Unit of competency
OCE15 BSBSUS211 Participate in sustainable work practices 30 Unit of competency
OCE34 BSBPEF201 Support personal wellbeing in the workplace 45 Unit of competency
OCD92 BSBTWK301 Use inclusive work practices 35 Unit of competency
2. Group A - Technology
Two (2) elective units must be selected from Group A.
Please refer to the packaging rules for the full details of available options.
State Code National Code Title Hours Type
ODR68 BSBXCS304 Apply cyber hygiene best practices 40 Unit of competency
ODR65 BSBXCS306 Apply own techniques to prevent cyber security insider threats 45 Unit of competency
OCE44 BSBDAT201 Collect and record data 35 Unit of competency
OCE01 BSBTEC303 Create electronic presentations 20 Unit of competency
OCD56 BSBTEC301 Design and produce business documents 70 Unit of competency
OCE02 BSBTEC302 Design and produce spreadsheets 30 Unit of competency
ODR66 BSBXCS305 Identify and assess cyber security insider threats and risks 40 Unit of competency
OBO76 BSBXCS302 Identify and report online security threats 25 Unit of competency
OBO77 BSBXCS301 Protect own personal online profile from cyber security threats 25 Unit of competency
OCF14 BSBOPS306 Record stakeholder interactions 25 Unit of competency
OBO70 BSBXCS303 Securely manage personally identifiable information and workplace information 35 Unit of competency
OCE05 BSBTEC201 Use business software applications 55 Unit of competency
OCD96 BSBTEC404 Use digital technologies to collaborate in a work environment 45 Unit of competency
OCE04 BSBTEC202 Use digital technologies to communicate in a work environment 20 Unit of competency
OCD71 BSBWRT311 Write simple documents 30 Unit of competency
3. Group B - Business Competence
One (1) elective unit must be selected from Group B.
Please refer to the packaging rules for the full details of available options.
State Code National Code Title Hours Type
OBR94 BSBWHS332X Apply infection prevention and control procedures to own work activities 25 Unit of competency
OCE28 BSBSTR301 Contribute to continuous improvement 35 Unit of competency
OCE25 BSBESB302 Develop and present business proposals 30 Unit of competency
OCD61 BSBOPS302 Identify business risk 35 Unit of competency
OCF03 BSBPEF301 Organise personal work priorities 30 Unit of competency
OCF73 BSBESB401 Research and develop business plans 45 Unit of competency
OCE84 BSBPMG430 Undertake project work 55 Unit of competency
4. Group C - Teamwork and Relationships
The remaining four (4) elective units can be selected from Groups A - G.
Please refer to the packaging rules for the full details of available options.
State Code National Code Title Hours Type
OCE59 BSBCRT412 Articulate, present and debate ideas 40 Unit of competency
OCF02 BSBPEF302 Develop self-awareness 25 Unit of competency
OCE33 BSBLDR301 Support effective workplace relationships 35 Unit of competency
OAQ30 BSBXTW301 Work in a team 35 Unit of competency
5. Group D - Customer and Client Engagement
The remaining four (4) elective units can be selected from Groups A - G.
Please refer to the packaging rules for the full details of available options.
State Code National Code Title Hours Type
AWX02 SIRXPDK001 Advise on products and services 25 Unit of competency
AWX28 SIRXCEG002 Assist with customer difficulties 35 Unit of competency
OCF16 BSBOPS304 Deliver and monitor a service to customers 50 Unit of competency
AWX32 SIRXCEG005 Maintain business to business relationships 30 Unit of competency
OCF15 BSBOPS305 Process customer complaints 40 Unit of competency
AUX02 ICTSAS305 Provide ICT advice to clients 35 Unit of competency
OAQ35 BSBXDB301 Respond to the service needs of customers and clients with disability 35 Unit of competency
AWX07 SIRXMKT001 Support marketing and promotional activities 30 Unit of competency
OBG14 SIRXOSM003 Use social media and online tools 30 Unit of competency
6. Group E - Business Administration
The remaining four (4) elective units can be selected from Groups A - G.
Please refer to the packaging rules for the full details of available options.
State Code National Code Title Hours Type
OCF83 BSBINS202 Handle receipt and dispatch of information 15 Unit of competency
OCF18 BSBOPS301 Maintain business resources 15 Unit of competency
OCF95 BSBFIN302 Maintain financial records 55 Unit of competency
OCE72 BSBOPS303 Organise schedules 20 Unit of competency
OCD55 BSBFIN301 Process financial transactions 25 Unit of competency
OCG27 BSBHRM416 Process payroll 30 Unit of competency
AUH11 BSBPUR301 Purchase goods and services 30 Unit of competency
7. Group F - Medical Administration
The remaining four (4) elective units can be selected from Groups A - G.
Please refer to the packaging rules for the full details of available options.
State Code National Code Title Hours Type
AUM43 BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment 10 Unit of competency
AUM21 BSBMED304 Assist in controlling stocks and supplies 20 Unit of competency
AUK35 BSBMED301 Interpret and apply medical terminology appropriately 40 Unit of competency
AUI77 BSBMED303 Maintain patient records 40 Unit of competency
AUJ06 BSBMED401 Manage patient recordkeeping system 40 Unit of competency
AUH49 BSBMED302 Prepare and process medical accounts 40 Unit of competency
8. Group G - Records and Information Management
The remaining four (4) elective units can be selected from Groups A - G.
Please refer to the packaging rules for the full details of available options.
State Code National Code Title Hours Type
OCE47 BSBINS308 Control records 35 Unit of competency
OCE71 BSBINS309 Maintain business records 25 Unit of competency
OCG19 BSBINS302 Organise workplace information 20 Unit of competency
OCE41 BSBINS307 Retrieve information from records 30 Unit of competency
OCF59 BSBINS303 Use knowledge management systems 20 Unit of competency
No information
Note
No information
Entry Requirements
Nil
No information