Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Resource requirements may include:
goods and services to be purchased and ordered
human, physical and financial resources - both current and projected
stock requirements and requisitions
Relevant personnel, colleagues and specialist resource managers may include:
employees at the same level or more senior managers
managers
occupational health and safety committee/s and other people with specialist responsibilities
supervisors
union or employee representatives
Consultation processes may refer to:
email/intranet communications, newsletters or other processes and devices which ensure that all employees have the opportunity to contribute to team and individual operational plans
mechanisms used to provide feedback to the work team in relation to outcomes of consultation
meetings, interviews, brainstorming sessions
Operational plans may also be termed:
action plans
annual plans
management plans
tactical plans
Key performance indicators may refer to:
measures for monitoring or evaluating the efficiency or effectiveness of a system which may be used to demonstrate accountability and to identify areas for improvements
Contingency plans may include:
contracting out or outsourcing human resources and other functions or tasks
diversification of outcomes
finding cheaper or lower quality raw materials and consumables
increasing sales or production
recycling and re-using
rental, hire purchase or alternative means of procurement of required materials, equipment and stock
restructuring of organisation to reduce labour costs
risk identification, assessment and management processes
seeking further funding
strategies for reducing costs, wastage, stock or consumables
succession planning
Organisation's policies, practices and procedures may include:
organisational culture
organisational guidelines which govern and prescribe operational functions, such as the acquisition and management of human and physical resources
Standard Operating Procedures
undocumented practices in line with organisational operations
Designated persons/groups may include:
groups designated in workplace policies and procedures
managers or supervisors whose roles and responsibilities include decision making on operations
other stakeholders such as Board members
other work groups or teams whose work will be affected by recommendations for variations

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
development of an operational plan with details of how it will be implemented and monitored
knowledge of models and methods for operational plans.
Context of and specific resources for assessment
Assessment must ensure:
access to appropriate documentation and resources normally used in the workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
oral or written questioning to assess knowledge of budgeting processes
review of operational plan, key performance indicators and contingency plans
evaluation of employee recruitment and induction strategies
evaluation of processes implemented to acquire physical resources and services.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other units from the Diploma of Management.